
Orders Status And Tracking
We are pleased to offer fast and secure online ordering. Simply search through our collections, choose your favourite item, and click add to cart. Create a login account to save your information for future purchases, or checkout as a guest. You can also purchase through shop.
We accept credit card, debit card, and shop pay.
If you need to cancel your order please contact us straight away. Please keep in mind that we strive to process and ship orders the same day (if received before 12pm BST), and once the order has shipped you will be subject to our return policy.
You can contact our customer service team via:
-Email: info@tavzclothing.com
- Phone: +447592403439
Shipping & Return Policies
At Tavz we maintain a level of inventory on fast moving sizes and products, and for the rest we operate on a pre-order basis. When you pre-order, you're not buying from a pile of stock that already exists — you're the reason it gets made at all. No overproduction, no unsold stock heading to landfill, no guessing games. Just the right amount, made for the people who actually want it.
As a small, independent brand, we don't have the luxury of mass-producing every size and hoping the right ones sell. Pre-orders let us do things differently. Instead of guessing at demand and quietly discontinuing sizes that "underperform," we produce each size based on what's actually ordered — which means our full size range gets made with the same care, the same fabric, and the same attention to fit, every time. It takes a little more patience on your end, and we don't take that for granted, but it's what allows us to promise real size inclusivity, not just the appearance of it. Every pre-order is a vote for a slower, fairer way of making clothes — and for a brand that's built around fitting everybody, not just some.
Here's how it works: we open a pre-order window for a set period. Once it closes, we place one order with our factory for exactly what's been ordered. It takes around 2-3 months to make, then it ships straight to your door.
Yes, being a small, independent brand means we don't have the capital to hold thousands of units in a warehouse "just in case." But honestly? Overproduction is one of fashion's biggest sustainability problems, and pre-order is our way of opting out of it from day one — every single collection, not just when it's convenient.
It asks a little more patience from you. In return, you get a piece that was never sitting in landfill-bound surplus, made specifically because you wanted it.
Thank you for being part of that with us.
Yes, Please see our shipping policy page for more information.
International orders may be subject to import duties, taxes, and customs fees charged by your country on delivery. These are not included in your order total and are the customer's sole responsibility.
We have only just launched and so we are not yet set up for every countries shipping. So if your country is not mentioned in our shipping policy, please email us or message us on our instagram and let us know what country you would like us to ship to and we will aim to organise a shipping option for you within 48 hours, email you back and you can order your desired product without any worry.
All in-stock orders received by 12pm BST Monday to Saturday will be shipped out the same day. Orders received after 12pm BST Monday to Friday, will be shipped out the following day. Orders received after 12pm on Saturday, will be shipped out on Monday.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot specific datasheet for the product.
Should you have a technical issue with a product, please contact our technical support services:
-Email: info@tavzclothing.com
- Phone: +447592403439
For our full policy detail please see our shipping, returns and refund policy page.
We are currently running a pre-order for a range of sizes, if you would like an additional size please email us or message us on our socials and we will add it into the pre-order.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship.
If your item arrives damaged please contact customer support immediately with details and images of the defect.
If we determine that there was a defect in the product sold to you, we will organise a replacement and return of the defective product.